Welcome to the Garden City Practice

We are located at Birdcroft Road, Welwyn Garden City, Herts AL8 6EH

The practice is dedicated to providing exceptional patient care and has a strong team of GPs, nurses, a healthcare assistant all supported by a fantastic team of receptionists and administrators.

This surgery website has been designed to make it easy for you to access the information you need from opening times to being able to book an appointment online and a wide range of health related information. Please have a look around and feel free to send us feedback as we can use this to develop and improve the information we provide. 

We would also be grateful for reviews to be posted on Google - please click here.

Telephone System

This is to let our patients know that we have identifed an issue with the phone system. A number of patients have reported being cut off after reaching number 1 in the queue. Our telephone provider is looking into this as it appears to be an issue with one handset in particalur which we have now removed form the system. Please let us know if this happens to you from today (30 May) onwards as it ay be a wider system error.

You may also experience longer waits on the telphone as we have staff absences due to sickness.

We apologise for any convenience caused.

Guidance on covid infection preventon and control at the practice

 Legal COVID restrictions have ended, but for now measures to prevent the spread of COVID remain in health settings to keep staff and patients safe.

People who have symptoms of COVID and a temperature should remain at home and avoid contact with other people while they have a temperature but can still seek health services if needed.

It is important that you let the practice know if you have any symptoms of COVID before you attend a face-to-face appointment. If you have symptoms of COVID and you need a face-to-face appointment, we will continue to offer an assessment at the Scarlett Room to the rear of hte building.

We will also continue to ask you to wear a mask when you visit the practice. This will help to reduce the risk of staff absence in the surgery and also to help keep our patients safe.

Thank you for your understanding.

Covid-19 Booster Clinics 2021-22

Covid Vaccine Update (10 May 2022)

The practice is offering covid vaccinations to the 5-11 year olds and over 75 year old housebound patients. Due to supply issues once the current vaccine stocks have been used the practice will not be offering any further clinics.

We would encourage any other patients that require covid vaccination to attend a vaccination centre. Find information about walk-in services here:

Find a walk-in coronavirus (COVID-19) vaccination site - NHS (www.nhs.uk)

Or book an appointment here:

Book or manage a coronavirus (COVID-19) vaccination - NHS (www.nhs.uk)

All up-to-date information on covid vaccines eligibility and find out what happens when you have your vaccine follow the link here:

Coronavirus (COVID-19) vaccination - NHS (www.nhs.uk)

 Vaccine Data Resolution Service (VDRS)for Covid-19 vaccinations

The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England.  A service has now been launched, and referrals to the VDRS can be made via any of the services accessed via 119.   

If you believe you have missing or incorrect COVID-19 vaccination data, please call 119 and ask the call agent to make a referral to the VDRS team on your behalf. The VDRS team will then call you back within five working days.

Recording Overseas COVID vaccinations in the National Booking Service

The practice is unable to record covid vaccinations that have been given overseas. 

Eligible people can now book a face-to-face appointment via the National Booking system at a selected vaccination centre to show evidence of MHRA-approved COVID-19 vaccinations administered abroad and have them recorded in the National Immunisation Management System (NIMS).  Support is also provided through 119 to signpost the service, or to make bookings on behalf of users.  

More information is provided when the user books an appointment.  

Extended Access

Patients are now able to access extended GP services between 6.30-8.00pm Mondays to Fridays, and between 8.00am to 4.00pm on Saturdays and from 8.00am to 2.00pm on Sundays.  This service is open 365 days of the year, including Bank Holidays. These extra appointments will all be at Spring House Medical Centre (across the road from the QEII Hospital - Ascots Lane AL7 4HL).  To find out more, or to book an appointment, please speak to one of our reception team or visit the following website:

Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk

It is likely that you will not see/speak to a GP or nurse from this practice at one of these appointments, but be assured they have full access to your notes and can complete tasks as if working from our practice.  Do ask our reception team when you call if you would like one of these Extended Access appointments.  There are a few same day appointments on Saturday and Sunday at the Extended Access hub - please call 01707 294358 to book these.


COVID-19 vaccination status

You will be able to access your COVID vaccination status via the NHS app

You do not need to attend or phone the surgery to register for the App 👍


In addition, it is now possible to request a copy of the letter via the NHS website, or by calling 119.  People should note that it may take up to five working days to arrive by post. People should wait five working days AFTER they have had their second dose for the system to be updated.