Welcome to the Garden City Practice

We are located at Birdcroft Road, Welwyn Garden City, Herts AL8 6EH

The practice is dedicated to providing exceptional patient care and has a strong team of GPs, nurses, a healthcare assistant all supported by a fantastic team of receptionists and administrators.

This surgery website has been designed to make it easy for you to access the information you need from opening times to being able to book an appointment online and a wide range of health related information. Please have a look around and feel free to send us feedback as we can use this to develop and improve the information we provide. 

We would also be grateful for reviews to be posted on Google - please use the following link:



Guidance on covid infection preventon and control at the practice

In line with current overment guidance patients are required to continue to wear a face covering in all healthcare settings. Covid-19 protections are still in place at the surgery; please wear a face covering to protect others, use the hand sanitiser provided and continue to repesct social distancing (2m).  The practice is committed to keeping our staff and other patients safe and it is essential to keep the practice operating efficiently.

If you have any symptoms of covid DO NOT come to the practice, and please organise a PCR test. 


We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community, especially in light of the new variant identified recently.

The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.

We want to make sure you can all be confident about accessing or visiting local healthcare services safely. 

Thank you for your understanding and your co-operation with this – it makes a huge difference.

Covid-19 Booster Clinics 2021-22

Covid Vaccine Update (26.01.2022 13:11)

The practice has put on another Saturday clinc on 29th January 2022.  Please contact the practice to book your appointment. If you are in the group of patients that were elgible for a third primary vaccine followed by a booster the practice will be offering these and will contact you in due course. You can still book these via the National Booking Service if you prefer via the details below. 

Covid-19 Booster information can take several weeks to show on your covid record onthe NHS App, donot contact us to chase this as we have no control over this.

National Booking Service or attend a walk-in clinic details below:

You can contact the National Booking Service on 119 or find a walk-in clinc here: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/find-a-walk-in-coronavirus-covid-19-vaccination-site/ 

Or book an appointment here:



Whilst stocks are still available we can offer your flu vaccine at the same time as your covid booster.

Nasal flu for children aged 2 and 3 are still available at the practice.

Vaccine Data Resolution Service (VDRS)for Covid-19 vaccinations

The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England.  A service has now been launched, and referrals to the VDRS can be made via any of the services accessed via 119.   

If you believe you have missing or incorrect COVID-19 vaccination data, please call 119 and ask the call agent to make a referral to the VDRS team on your behalf. The VDRS team will then call you back within five working days.

Recording Overseas COVID vaccinations in the National Booking Service

The practice is unable to record covid vaccinations that have been given overseas. 

Eligible people can now book a face-to-face appointment via the National Booking system at a selected vaccination centre to show evidence of MHRA-approved COVID-19 vaccinations administered abroad and have them recorded in the National Immunisation Management System (NIMS).  Support is also provided through 119 to signpost the service, or to make bookings on behalf of users.  

More information is provided when the user books an appointment.  

Extended Access

Patients are now able to access extended GP services between 6.30-8.00pm Mondays to Fridays, and between 8.00am to 4.00pm on Saturdays and from 8.00am to 2.00pm on Sundays.  This service is open 365 days of the year, including Bank Holidays. These extra appointments will all be at Spring House Medical Centre (across the road from the QEII Hospital - Ascots Lane AL7 4HL).  To find out more, or to book an appointment, please speak to one of our reception team or visit the following website:

Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk

It is likely that you will not see/speak to a GP or nurse from this practice at one of these appointments, but be assured they have full access to your notes and can complete tasks as if working from our practice.  Do ask our reception team when you call if you would like one of these Extended Access appointments.  There are a few same day appointments on Saturday and Sunday at the Extended Access hub - please call 01707 294358 to book these.


COVID-19 vaccination status

You will be able to access your COVID vaccination status via the NHS app

You do not need to attend or phone the surgery to register for the App 👍


In addition, it is now possible to request a copy of the letter via the NHS website, or by calling 119.  People should note that it may take up to five working days to arrive by post. People should wait five working days AFTER they have had their second dose for the system to be updated.