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Extended Access

Patients are now able to access extended GP services between 6.30-8.00pm Mondays to Fridays, and between 8.00am to 4.00pm on Saturdays and from 8.00am to 2.00pm on Sundays.  This service is open 365 days of the year, including Bank Holidays. These extra appointments will all be at Spring House Medical Centre (across the road from the QEII Hospital - Ascots Lane AL7 4HL).  To find out more, or to book an appointment, please speak to one of our reception team or visit the following website:

Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk

It is likely that you will not see/speak to a GP or nurse from this practice at one of these appointments, but be assured they have full access to your notes and can complete tasks as if working from our practice.  Do ask our reception team when you call if you would like one of these Extended Access appointments.  There are a few same day appointments on Saturday and Sunday at the Extended Access hub - please call 01707 294358 to book these.

 

Update January 2021

All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 and other seasonal illnesses.

 

We are also delivering the huge and vitally important covid-19 vaccination programme.

 

So that it can focus on these really important issues, you GP will understandably be prioritising urgent cases.

 

This means that when you contact your local practice, they will have an initial conversation with you to understand how urgent your health needs are.

 

If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with.

 

Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:

 

· your problem is urgent;

· you have long term condition that is getting worse

· you are worried about symptoms that might indicate cancer

 

Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.

 

Your local pharmacist can also help with minor complaints

 

For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via their website: https://www.hpft.nhs.uk/contact-us/ 

 

If you’re experiencing a mental health crisis, call this freephone number: 0800 6444 101.

 

HertsHelp: https://www.hertshelp.net/HertsHelp.aspx

Advice re minor illness: https://www.hct.nhs.uk/children-and-families/minor-illness/

or https://hertsvalleysccg.nhs.uk/application/files/1716/0941/0098/Help_your_Child_Stay_Well_This_Winter_FINAL.pdf 

 

Thank you very much for helping us all manage under these very difficult circumstances.