Welcome to the Garden City Practice
We are located at Birdcroft Road, Welwyn Garden City, Herts AL8 6EH
The practice is dedicated to providing exceptional patient care and has a strong team of GPs, nurses, a healthcare assistant all supported by a fantastic team of receptionists and administrators.
This surgery website has been designed to make it easy for you to access the information you need from opening times to being able to book an appointment online and a wide range of health related information. Please have a look around and feel free to send us feedback as we can use this to develop and improve the information we provide.
We would also be grateful for reviews to be posted on Google - please use the following link:
Patients are now able to access extended GP services between 6.30-8.00pm Mondays to Fridays, and between 8.00am to 4.00pm on Saturdays and from 8.00am to 2.00pm on Sundays. This service is open 365 days of the year, including Bank Holidays. These extra appointments will all be at Spring House Medical Centre (across the road from the QEII Hospital - Ascots Lane AL7 4HL). To find out more, or to book an appointment, please speak to one of our reception team or visit the following website:
Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk
It is likely that you will not see/speak to a GP or nurse from this practice at one of these appointments, but be assured they have full access to your notes and can complete tasks as if working from our practice. Do ask our reception team when you call if you would like one of these Extended Access appointments. There are a few same day appointments on Saturday and Sunday at the Extended Access hub - please call 01707 294358 to book these.
The Covid-19 vaccine is now being rolled out across Hertfordshire. Those who are most at risk from Covid-19 and the people that provide care to them are being prioritised first. Please do not contact us for your vaccine – wait to be called. In line with national guidance and to protect those who are the most as risk first, the vaccine is initially being offered in the community to people aged over 80. You will be contacted when it’s your turn for a vaccine. Even if you are fit and healthy, you are still at risk of getting Covid-19, being vaccinated can greatly reduce your risk of getting the virus so please do attend your appointment when called.
This priority list is as follows:
- residents in a care home for older adults and their carers
- all those 80 years of age and over and frontline health and social care workers
- all those 75 years of age and over
- all those 70 years of age and over and clinically extremely vulnerable individuals
- all those 65 years of age and over
- all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
- all those 60 years of age and over
- all those 55 years of age and over
- all those 50 years of age and over
If you are in Cohorts 1-5 and have not yet been called, you can book an appointment by going on https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination (you will need your NHS number)or calling 119 as can those who are eligible for Carer's Allowance, or those who are the sole or primary carer of an elderly or disabled person who is at increased risk of Covid-19 mortality and therefore clinically vulnerable.
Update February 2021
All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 and other seasonal illnesses.
We are also delivering the huge and vitally important covid-19 vaccination programme.
So that it can focus on these really important issues, you GP will understandably be prioritising urgent cases.
This means that when you contact your local practice, they will have an initial conversation with you to understand how urgent your health needs are.
If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with.
Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:
· your problem is urgent;
· you have long term condition that is getting worse
· you are worried about symptoms that might indicate cancer
Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.
Your local pharmacist can also help with minor complaints
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via their website: https://www.hpft.nhs.uk/contact-us/
If you’re experiencing a mental health crisis, call this freephone number: 0800 6444 101.
Advice re minor illness: https://www.hct.nhs.uk/children-and-families/minor-illness/
Contraceptive pill: age 16 years or older, order on-line though the SH:24 contraceptive service via https://sh24.org.uk/contraception/order Discreet delivery to your home.
Emergency contraception: age 16 years or older, order free and confidential emergency contraception on-line from SH:24 https://sh24.org.uk/ec_now_order/age_and_postcode/new Discreet delivery to your home.
Testing for STIs with no symptoms: order a free test through the SH:24 home testing service https://sh24.org.uk/orders/new Discreet delivery to your home. Please note that low risk individuals will be sent tests for Chlamydia / Gonorrhoea but not HIV / Syphilis as these are less likely to be necessary.
HIV/Syphilis Testing: order online from Free Testing HIV https://freetesting.hiv/
If you have symptoms contact Sexual Health Hertfordshire on 0300 008 5522 as soon as possible. If anyone is under 18 or unable to use online services please call 0300 008 5522
Thank you very much for helping us all manage under these very difficult circumstances.
Our team is committed to teaching and feel we have a responsibility to help develop the next generation of doctors, nurses and allied health care professionals. As we are a designated training practice and have foundation doctors, GP Registrars, medical students, trainee nurses and student physicians associates working here.
GP Registrars are fully qualified doctors who have usually completed a minimum of three years of hospital work after qualifying. As part of their training for General Practice they are required to spend a year working at a practice. Our GP Registrars are attached to the Central Herts Vocational Training Scheme. Foundation doctors are recently qualified doctors currently spend 4 months with us as part of their training.
As an aid to teaching and also to improve our own skills we sometimes video consultations. These videos are only used for teaching purposes and only seen by doctors. Physical examinations are not video taped. If a video session is taking place you will be given a form at reception, which explains what is happening. If you agree to be videoed please sign the consent form - you have the right to change your mind at the end of the consultation and the tape will be erased. If you do not agree to be videoed the video recorder will be turned off before you enter the room. It will help us greatly if you do agree to be videoed but we understand if you do not wish to consent to this.