Welcome to the Garden City Practice
We are located at Birdcroft Road, Welwyn Garden City, Herts AL8 6EH
The practice is dedicated to providing exceptional patient care and has a strong team of GPs, nurses, a healthcare assistant all supported by a fantastic team of receptionists and administrators.
This surgery website has been designed to make it easy for you to access the information you need from opening times to being able to book an appointment online and a wide range of health related information. Please have a look around and feel free to send us feedback as we can use this to develop and improve the information we provide.
We would also be grateful for reviews to be posted on Google - please click here.
Due to the increasing numbers of eConsults that we were receivng, the practice has taken the decision to limit the number of eConsults that can be submitted each day.
We have a limited number of appointments each day and to enable patients to access appointments via the telephone, at the reception desk and via eConsult we have had to limit the numbers of eConsults. We are reviewing this on a regular basis so as not to disadvantage those patients with no digital access as demand for appointments is greater than capacity we can offer every day. Once the limit has been reached a message will show that says "you can submit a consultation from 8am tomorrow......."
At the moment we are unable to differentiate between Administrative and Clinical eConsults however this is being looked into with the supplier. We are sorry for any inconvenience caused.
Flu and Covid-19 Booster Clinics 2022-23
Flu and Covid Vaccine Update (4 October 2022)
Our Flu and Covid vaccine booster programme is underway. The practice will be sending out links to eligibe patients in batches to be able to book an appointments that is convenient to you or you can call reception to book yor appointment. We will be running some mid-week clinics and some Saturdays.
Patients will be called in order starting with the 65 and over, followed by the at risk 50-64 year olds with an underlying health condition then the 50 - 64 year olds not in a risk group. The clinic on Saturday 22 October is nearly full but there are plenty of appointments available for Saturday 29 October.
Where possible we will aim to give both vaccinations to eligible patients at the same time but you can choose to have only 1 if you prefer, please let us know at time of booking.
Information on who is eligible for the flu vaccine can be found here:
All up-to-date information on covid vaccines eligibility and find out what happens when you have your vaccine follow the link here:
Vaccine Data Resolution Service (VDRS)for Covid-19 vaccinations
The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England. A service has now been launched, and referrals to the VDRS can be made via any of the services accessed via 119.
If you believe you have missing or incorrect COVID-19 vaccination data, please call 119 and ask the call agent to make a referral to the VDRS team on your behalf. The VDRS team will then call you back within five working days.
Recording Overseas COVID vaccinations in the National Booking Service
The practice is unable to record covid vaccinations that have been given overseas.
Eligible people can now book a face-to-face appointment via the National Booking system at a selected vaccination centre to show evidence of MHRA-approved COVID-19 vaccinations administered abroad and have them recorded in the National Immunisation Management System (NIMS). Support is also provided through 119 to signpost the service, or to make bookings on behalf of users.
More information is provided when the user books an appointment.
Guidance on covid infection preventon and control at the practice
Legal COVID restrictions have ended, but for now measures to prevent the spread of COVID remain in health settings to keep staff and patients safe.
People who have symptoms of COVID and a temperature should remain at home and avoid contact with other people while they have a temperature but can still seek health services if needed.
It is important that you let the practice know if you have any symptoms of COVID before you attend a face-to-face appointment. If you have symptoms of COVID and you need a face-to-face appointment, we will continue to offer an assessment at the Scarlett Room to the rear of hte building.
We will also continue to ask you to wear a mask when you visit the practice. This will help to reduce the risk of staff absence in the surgery and also to help keep our patients safe.
Thank you for your understanding.
Patients are now able to access extended GP services between 6.30-8.00pm Mondays to Fridays, and between 8.00am to 4.00pm on Saturdays and from 8.00am to 2.00pm on Sundays. This service is open 365 days of the year, including Bank Holidays. These extra appointments will all be at Spring House Medical Centre (across the road from the QEII Hospital - Ascots Lane AL7 4HL). To find out more, or to book an appointment, please speak to one of our reception team or visit the following website:
Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk
It is likely that you will not see/speak to a GP or nurse from this practice at one of these appointments, but be assured they have full access to your notes and can complete tasks as if working from our practice. Do ask our reception team when you call if you would like one of these Extended Access appointments. There are a few same day appointments on Saturday and Sunday at the Extended Access hub - please call 01707 294358 to book these.
COVID-19 vaccination status
You will be able to access your COVID vaccination status via the NHS app: https://www.nhs.uk/nhs-app/
You do not need to attend or phone the surgery to register for the App 👍
In addition, it is now possible to request a copy of the letter via the NHS website, or by calling 119. People should note that it may take up to five working days to arrive by post. People should wait five working days AFTER they have had their second dose for the system to be updated.
Children under 18 and the NHS COVID Pass
If you're aged 5 to 17 years old, you can get an NHS COVID Pass for travel if you're going abroad.
Children under 5 cannot get an NHS COVID Pass. They may need to show proof of a negative test when travelling.
Further inforamtion is available via the link below:
Update 10 May 2022
GP practices are busier than they have ever been and we want you to know how to get the help you need from us.
Our phones are busiest between 8.30am and 10.30am so if you can please call outside of this time. Remember appointments are a set amount of time and we can only safely discuss 1 or 2 health issues, if you need more time please speak to the receptionist when booking your appointment. Please be patient with the receptionists - they are dealing with a wide range of enquiries as quickly as they can.
You may be asked some questions to help direct you to the healthcare professional best suited to help you, this may not always be the doctor. We have Clinical Pharmacists, Advanced Nurse Practitoners, Practice Nurses, HCA, Social Prescribers and First Contact Physiotherapists.
If your issue isn't urgent you can complete an online consultation from the practice website. This is a NHS approved system and has to have a range of questions, even if they don't seem appropriate they are there for a reason.
If you need health help urgently contact NHS 111 online or by phone. NHS 111 is free and available 24 hours a day 7 days a week. Contacting NHS 111 first makes it easier to get the right advice or treatment. NHS 111 can also support with a mental health crisis if you select option 2.
Please call 999 for serious emergencies such as a heart attack or stroke.
Your local pharmacist can also help with minor ailments such as coughs, colds, sore throats, tummy troubles and aches and pains. Many are open late evenings and weekends; they can adivise if you need to seek further help. You can get trusted health advice from www.nhs.uk too.
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via their website: https://www.hpft.nhs.uk/contact-us/
If you’re experiencing a mental health crisis, call this freephone number: 0800 6444 101.
We have listed some links for websites and services but please see our self-help resouces link on the website
Advice re minor illness: https://www.hct.nhs.uk/children-and-families/minor-illness/
Contraceptive pill: age 16 years or older, order on-line though the SH:24 contraceptive service via https://sh24.org.uk/contraception/order Discreet delivery to your home.
Emergency contraception: age 16 years or older, order free and confidential emergency contraception on-line from SH:24 https://sh24.org.uk/ec_now_order/age_and_postcode/new Discreet delivery to your home.
Testing for STIs with no symptoms: order a free test through the SH:24 home testing service https://sh24.org.uk/orders/new Discreet delivery to your home. Please note that low risk individuals will be sent tests for Chlamydia / Gonorrhoea but not HIV / Syphilis as these are less likely to be necessary.
HIV/Syphilis Testing: order online from Free Testing HIV https://freetesting.hiv/
If you have symptoms contact Sexual Health Hertfordshire on 0300 008 5522 as soon as possible. If anyone is under 18 or unable to use online services please call 0300 008 5522
Thank you very much for your support
The blood test service has been resumed at the practice, appointments are now available for booking
Changes to walk-in blood test service from May 2021
Blood test appointments, requested by GPs, should now be booked online for the following hospitals:
• Hertford County Hospital
• Lister Hospital
• New QEII Hospital
This is to help maximise the number of appointments we can offer to patients, minimise queues and continue to maintain social distancing in waiting areas.
How do I book my appointment?
Booking an appointment is easy and can be made by visiting our website: https://www.zesty.co.uk/practices/enhn-lister-qe2-blood
What if I cannot book online?
Please call the phlebotomy team on 01438 284044 . This number will be available Monday-Friday between 9.00am and 5.00pm.
Please ensure your GP or Nurse has raised the appropriate request before booking your appointment.
X-Rays - Radiology
All X- ray requests are made electronically online by your GP and these are immediately visible in our Radiology System. You do not need to bring anything with you, whether you are a walk –in patient, or have been given an appointment.
In order to support social distancing our walk-in service for GP patients is only available for those patients requiring a Chest X-ray.
Patients can attend any site, Monday – Friday only, during the following times:
Lister Hospital 8:30 – 4:00pm
New QEII Hospital 8:30- 4:30pm
Hertford County Hospital 8:30-12:30pm and 2:00-4 30pm
Patients requiring any X- Rays except Chest X- rays will be contacted by Radiology to arrange an appointment.
Our team is committed to teaching and feel we have a responsibility to help develop the next generation of doctors, nurses, and allied health care professionals. We are an accredited training practice and have a variety of trainees throughout the year including foundation doctors, GP Registrars, medical students, and trainee nurses working here.
GP Registrars are fully qualified doctors who have usually completed a minimum of three years of hospital work after qualifying. As part of their training for General Practice they are required to spend a year working at a practice. Foundation doctors are recently qualified doctors currently spend 4 months with us as part of their training.
As part of their training GP registrars need to video some of their consultations as part of their assessment. These videos are only used for teaching purposes and only seen by doctors. Physical examinations are not video-taped. If a video session is taking place you will be given a form at reception, which explains what is happening. If you agree to be videoed, please sign the consent form - you have the right to change your mind at the end of the consultation and the tape will be erased. If you do not agree to be videoed the video recorder will be turned off before you enter the room. It will help us greatly if you do agree to be videoed, but we understand if you do not wish to consent to this. At no time will this decision prejudice your care with us.