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Welcome to the Garden City Practice

We are located at Birdcroft Road, Welwyn Garden City, Herts AL8 6EH

The practice is dedicated to providing exceptional patient care and has a strong team of GPs, nurses, a healthcare assistant all supported by a fantastic team of receptionists and administrators.

This surgery website has been designed to make it easy for you to access the information you need from opening times to being able to book an appointment online and a wide range of health related information. Please have a look around and feel free to send us feedback as we can use this to develop and improve the information we provide. 

We would also be grateful for reviews to be posted on Google - please use the following link:

https://g.page/r/CTyMUzccIZRjEAg/review

 

Guidance on covid infection preventon and control at the practice

We remain open to care for all our patients and to continue to work to keep people safe from catching Covid-19. If you are coming to the practice please wear a face-covering and use the hand sanitiser provided. We are asking all patients to do that, as well as our staff; and keeping social distancing rules in place. Keeping our staff safe is essential to keep operating efficiently.

If you have any symptoms of covid DO NOT come to the practice, and please organise a PCR test. 

https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/main-symptoms/ 

We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community, especially in light of the new variant identified recently.

The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.

We want to make sure you can all be confident about accessing or visiting local healthcare services safely. 

Thank you for your understanding and your co-operation with this – it makes a huge difference.

Seasonal Influenza Vaccination and Covid Boosters 2021-22

Covid Vaccine Update

We have started delivery of Covid vaccaintions to our housebound patients and these will continue this week. We have arranged another Saturday clinic for Saturday 11th December and now taking bookings; please help by calling outside of peak times and the phone lines are extremely busy at the moment. We will also be adding dates in Janaury but these are not yet avaialble for booking. Due to supply issues you may be offered Pfizer or Moderna vaccinations, and unless there is a clinical reason why you cannot have a particular vaccine we will not be able to accommodate a choice.

If you prefer you can book via the National Booking Service or attend a walk-in clinic details below:

You can contact the National Booking Service on 119 or find a walk-in clinc here: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/find-a-walk-in-coronavirus-covid-19-vaccination-site/ 

Or book an appointment here:

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/book-or-manage-a-booster-dose-of-the-coronavirus-covid-19-vaccine/

Flu

You are able to get your flu vaccine at the practice and we will be adding more weekday appointments.

Nasal flu for children aged 2 and 3 are now available at the practice.

Vaccine Data Resolution Service (VDRS)for Covid-19 vaccinations

The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England.  A service has now been launched, and referrals to the VDRS can be made via any of the services accessed via 119.   

Please note: 119 and VDRS call agents will not provide clinical advice and cannot assist at this time with queries related to vaccinations received overseas. If the query relates to personal information that is incorrect on the patient record (e.g. name, address), these will still need to be resolved by their GP practice.

If you believe you have missing or incorrect COVID-19 vaccination data, please call 119 and ask the call agent to make a referral to the VDRS team on your behalf. The VDRS team will then call you back within five working days.

 

Extended Access

Patients are now able to access extended GP services between 6.30-8.00pm Mondays to Fridays, and between 8.00am to 4.00pm on Saturdays and from 8.00am to 2.00pm on Sundays.  This service is open 365 days of the year, including Bank Holidays. These extra appointments will all be at Spring House Medical Centre (across the road from the QEII Hospital - Ascots Lane AL7 4HL).  To find out more, or to book an appointment, please speak to one of our reception team or visit the following website:

Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk

It is likely that you will not see/speak to a GP or nurse from this practice at one of these appointments, but be assured they have full access to your notes and can complete tasks as if working from our practice.  Do ask our reception team when you call if you would like one of these Extended Access appointments.  There are a few same day appointments on Saturday and Sunday at the Extended Access hub - please call 01707 294358 to book these.

 

COVID-19 vaccination status

You will be able to access your COVID vaccination status via the NHS app

You do not need to attend or phone the surgery to register for the App 👍

https://www.nhs.uk/nhs-services/online-services/nhs-app/

In addition, it is now possible to request a copy of the letter via the NHS website, or by calling 119.  People should note that it may take up to five working days to arrive by post. People should wait five working days AFTER they have had their second dose for the system to be updated. 

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/covid-status-letter/