Repeat Prescriptions

We run a computerised system to issue repeat prescriptions which have already been agreed with your doctor.

Methods for ordering your prescriptions are:

  • Online - Via the link at the top of this page. First time users are required to complete a simple one-off registration.
  • In Person - Return the counterfoil of the prescription document clearly marking with a tick the medication you require to reception. A box is provided in reception to enable you to deliver your prescription without having to wait.
  • By Post - Post the counterfoil of the prescription document clearly marking with a tick the medication you require to the surgery, enclosing a stamped self-addressed envelope. If posting please remember to give at least one weeks notice for a first class stamp and longer if using second class.
  • Chemist - You can also ask for your prescription to be collected by a local chemist. Please check at reception which chemists offer this service. Unfortunately we cannot accept responsibility for prescriptions lost in the post or by the chemist.

Unfortunately we do not accept requests by telephone.

When will my prescription be ready?

Prescriptions will be ready for collection in three working days if you will be picking the prescription up from the surgery. Please remember to take weekends and bank holidays into account. For those that request their prescription be sent to a local pharmacy then the time will be dependent on that pharmacy. Please contact the relevant pharmacy for an indication of the timescale.

Where can I get my prescription?

There are several pharmacies in Welwyn Garden City (see bottom of this page). The pharmacies will pick up your written prescription from the health centre. If you wish to use this service please state which pharmacy you wish to use on your prescription request. Please note this may result in a delay in you getting your medication.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. 

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.00
  • 12-month prepayment certificate (PPC): £104.00
  • 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Local Pharmacies

Johns & Kelynack


Bridge Road


01707 335856

Monday – Saturday    


09.00 – 18.00

11.00 – 17.00


Howard Centre


01707 322608

Monday – Friday           



08.00 – 19.00

08.30 – 19.00

11.00 – 17.00

Lloyds Shoplands

9 Shoplands


01707 326754

Monday – Friday



09.00 – 18.30

09.00 – 17.30