Patient feedback - Friends and Family Test
Your feedback is really important to us and we will continue to collect your feedback. From December 2014 we will be using a "Friends and Family Test" and this will be collected at reception.
An example "Friends and Family" postcard is attached:
Recent Friends & Family feedback
Latest feedback from last year is as follows:
|Dates||Recommended Percent||Neither/Don't Know Percent||Not Recommended Percent||Number of Respondants|
|22/05/2017 to 16/05/2018||94||2||4||1741|
94% would recommend our practice - we are delighted with this response rate.
Between mid May to mid June 2015 our feedback was as follows:
|Extremely likely||Likely||Neither likely or unlikely||Unlikely||Extremely unlikely||Don't know||Total|
|Smartphone app or online||0|
|Some great comments - for reception team and doctors : "unbeatable service", "cannot be improved on"|
|"appointments easy to arrange", "doctors are great", "great family service"|