Patient feedback - Friends and Family Test

Your feedback is really important to us and we will continue to collect your feedback. From December 2014 we will be using a "Friends and Family Test" and this will be collected either at reception (using a written postcard) or through SMS text after appointments have taken place. 

An example "Friends and Family" postcard is attached:

Friends and Family postcard.pdf

Recent Friends & Family feedback

Latest feedback from last 12 months is as follows:

Dates Recommended Percent Neither/Don't Know Percent Not Recommended Percent Number of Respondants
1/07/2019 to 30/06/2020 93 2 5 3,178

93% would recommend our practice - we are delighted with this response rate.

Comments praise the whole team at the practice - doctors, nurses and administration.  Common themes are "friendly practice", "efficient" and clinicians "listen" to patients. 

 

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Page last reviewed: 21 January 2020
Page created: 21 January 2020