Patient feedback - Friends and Family Test
Your feedback is really important to us and we will continue to collect your feedback. From December 2014 we will be using a "Friends and Family Test" and this will be collected at reception.
An example "Friends and Family" postcard is attached:
Friends and Family postcard.pdf
Recent Friends & Family feedback
Latest feedback from last year is as follows:
| Dates | Recommended Percent | Neither/Don't Know Percent | Not Recommended Percent | Number of Respondants |
| 22/05/2017 to 16/05/2018 | 94 | 2 | 4 | 1741 |
94% would recommend our practice - we are delighted with this response rate.
Between mid May to mid June 2015 our feedback was as follows:
| Extremely likely | Likely | Neither likely or unlikely | Unlikely | Extremely unlikely | Don't know | Total | |
| Handwritten | 13 | 13 | |||||
| Telephone call | 0 | ||||||
| Tablet/kiosk | 0 | ||||||
| SMS/text message | 0 | ||||||
| Smartphone app or online | 0 | ||||||
| Other | 0 | ||||||
| Total | 13 | 0 | 0 | 0 | 0 | 0 | 13 |
| Miscellaneous comments | |||||||
| Some great comments - for reception team and doctors : "unbeatable service", "cannot be improved on" | |||||||
| "appointments easy to arrange", "doctors are great", "great family service" | |||||||