Patient feedback - Friends and Family Test
Your feedback is really important to us and we will continue to collect your feedback. From December 2014 we will be using a "Friends and Family Test" and this will be collected either at reception (using a written postcard) or through SMS text after appointments have taken place.
An example "Friends and Family" postcard is attached:
Friends and Family postcard.pdf
Recent Friends & Family feedback
Latest feedback from last 12 months is as follows:
| Dates | Recommended Percent | Neither/Don't Know Percent | Not Recommended Percent | Number of Respondants |
| 1/07/2019 to 30/06/2020 | 93 | 2 | 5 | 3,178 |
93% would recommend our practice - we are delighted with this response rate.
Comments praise the whole team at the practice - doctors, nurses and administration. Common themes are "friendly practice", "efficient" and clinicians "listen" to patients.