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Your feedback is really important to us and we will continue to collect your feedback. From December 2014 we will be using a "Friends and Family Test" and this will be collected either at reception (using a written postcard) or through SMS text after appointments have taken place.
An example "Friends and Family" postcard is attached:
Latest feedback from last 12 months is as follows:
|Dates||Recommended Percent||Neither/Don't Know Percent||Not Recommended Percent||Number of Respondants|
|1/07/2019 to 30/06/2020||93||2||5||3,178|
93% would recommend our practice - we are delighted with this response rate.
Comments praise the whole team at the practice - doctors, nurses and administration. Common themes are "friendly practice", "efficient" and clinicians "listen" to patients.